TERMS AND CONDITIONS

1. Agreement

By placing an order you agree to these terms. Our agreement is formed when we email you an order confirmation after your payment succeeds.

2. About us

3. Who can buy

You must be 18 or older to place an order. If you’re under 18, a parent or guardian must place the order for you.

4. Products and prices

• Product pages describe and show the main features of each item, including sizes and materials. Colours can look slightly different depending on your screen.
• Prices are in South African Rand. The price shown is the full amount you pay for the item; no taxes are added at checkout. Delivery fees are shown at checkout before you pay, and the total you see is the total you are charged.
• Items are subject to availability. If an item you paid for turns out to be unavailable, we’ll tell you promptly and give you a full refund or, if you prefer, an alternative.
• If a price is clearly wrong because of an error, we’ll contact you before dispatching. You can then pay the correct price or cancel for a full refund.

5. Ordering

Before you pay, the checkout page shows a summary of your items, delivery fee and total. You can change your cart or details, or simply leave, without any obligation. After payment we email a confirmation with your order details, which you can save or print.

6. Payment

Payments are processed securely by Yoco on its own payment page. We never see or store your full card details, and we confirm every payment directly with Yoco before treating your order as paid. See our Payment Policy for accepted methods.

7. Delivery and collection

• Delivery options, fees and timelines are in our Shipping Policy. Orders take 3 to 5 business days to process.
• If we can’t deliver within 30 days of your order, you may cancel and we’ll refund you in full.
• Items remain our responsibility until you (or someone you send) collect or receive them.

8. Cooling-off, returns and refunds

• Cooling-off: you may cancel an online purchase within 7 days after receiving your items, without giving a reason (ECT Act section 44). You pay only the direct cost of returning the items. We refund you within 30 days of your cancellation.
• Change of mind: we also accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. See our Returns Policy.
• Faulty items:under the CPA you may return a faulty or unsafe item within 6 months of delivery for a repair, replacement or refund, at our cost. Our returns conditions don’t limit this right.

9. Your information

We handle your personal information as described in our Privacy Policy.

10. Using the website

Don’t misuse the website: no attempts to break its security, scrape it, upload harmful code, place fake orders or impersonate anyone. We may cancel orders or block access that does.

11. Intellectual property

The Saint Ventura name, logo, designs, photos and text on this website belong to us or our licensors. Don’t copy them for commercial use without our written permission.

12. Our responsibility to you

• We take reasonable care with our products and the website, but we can’t promise the website will always be available or free of errors.
• As far as the law allows, we are not responsible for indirect losses (such as lost income) arising from your use of the website or our products.
• Our total responsibility for any claim about an order is limited to the amount you paid for that order.
• None of this limits your rights under the CPA, including for faulty or unsafe goods, or our responsibility for gross negligence.

13. Complaints and disputes

Contact us first at contact@saintventura.co.zaor on WhatsApp and we’ll try to resolve it within 10 business days. If we can’t, you may approach the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission. South African law applies to these terms.

14. Changes

We may update these terms. The version that applies to your order is the one on the website when you placed it. The version and date are at the top of this page.

15. Keeping a record

You can save or print these terms at any time from saintventura.co.za/terms. Your order confirmation email contains your order details.